Problems with your order


You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. Defective product are analyses by our technicians and we take full responsibility.

Each pair will be produced just in time, according your request, therefore only defective products will be accepted.

In this case, the costumer is refunded in full using the same payment method.


To exchange your item, follow the following steps:



1- Send an email to to request exchange within 14 days after receiving your order.


2- Go to the CTT point near you and send the product to:


Zarco, fábrica de calçado, lda

Rua oliveira Figueiredo, 182

Zona Industrial das Travessas

3700-202 São João da Madeira



Send an email to and request the return or the exchange within 14 days after receiving your order. 

Ana Lusitana Shoes also reserves the right to charge any costs of recovery of the goods received after 14 days.

To ensure that your return is processed as quickly as possible, send all the items you wish to return from one order in one parcel along with your returns pro former.